TERMS & CONDITIONS

RESERVATION AND PAYMENT ARRANGEMENTS

 

Reservation takes effect with the payment online. Once the payment is made, the surf camp participants then receive a confirmation of reservation and tips on how to prepare for the trip. 

 

The company reserves the right to cancel a reservation after a written reminder by e-mail, if the down payment is not paid in time.

 

Transfers from/to the airport can only be organized on your behalf and guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 72 hours before arrival.  Add ons that were booked before arrival can only be cancelled free of charge once the company didn’t have any costs for booking them already.

 

PREREQUISITE FOR PARTICIPATION

 

The participant explicitly declares that there are no medical reservations as far as his/her active surfing is concerned. Participants must be at least 24 years old.

 

LIABILITY 

 

The company’s liability for damages that are not personal injuries are limited to EUR 50. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss.

 

PAYMENT POLICY

 

Guests will pay 20% deposit at the time of the booking, and the remaining 80% 5 days prior to arrival. 

 

In case of bookings five or less than 5 days to arrival, 100% package price should be paid at the time of booking.

 

REFUND POLICY

 

Refunds are not issued due to reasons outside our control such as  poor weather, missing your flight, or any other similar reason. 

 

Guests may cancel their Surf booking at any time before the date of their stay.  A booking is not officially canceled until a written notice is received by us. The date we received the written cancellation via email is when the cancellation policy is effective.

 

Deposit is non refundable. If you’re cancelling less than five days to arrival, the whole paid amount is non refundable.

 

If we find a replacement participant for your slot, we will refund you 100% subject to an administration fee of EUR 100. 

 

COVID-19 TERMS AND CONDITION CHANGES :
 
Due to the ongoing global pandemic of COVID-19 we have made the following changes to the Term’s and Condition’s list above effective 01/10/2020 until further notice.

 

1) Any changes to a booking will no longer carry an administration fee of 50 EUR. Any and all changes will be free of charge.

2) Effective for any new bookings made from 1st June  2021 onward and until further notice a guest can request a full refund should they have to cancel their stay due to travel restrictions enforced by COVID-19 (Please note – Any transfer fees will be borne by the cancelling guest)

3) Any postponed stay can be taken at any given time or date, there will be no expiry or time limit

4) Any postponed stays will be like for like. The same booking will apply.

5) Should a postponed stay result in a lower cost, the amount will be used towards any additional add-ons or payments whilst at the camp or used as a discount towards a future stay.

 

DATA PRIVACY STATEMENT

 

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “Cookies”, which are text files stored on your computer to analyse your use of the website. The information generated by the cookie on your use of the website will be transferred to a server of Google in the USA and saved there. On behalf of the website operator, Google will use this information to assess your use of the website, draw up reports on your website activities and to provide further services connected with the website and Internet use vis-à-vis the website operator.

 

PROTECTION OF PERSONAL DATA

 

To protect your personal data the IP anonymization for Google Analytics has been activated. Within the European Union or in other states party to the Agreement on the European Economic Area, Google abbreviates the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google. Should we have further personal data of our website users, we will not use these for website tracking data purposes or link these with other non-personal data.

 

DEACTIVATION OF WEBSITE TRACKING BY WEBSITE USERS

 

You can prevent cookies being stored by setting your browser software accordingly. However, here we would point out that in such a case you cannot use all the functions of this – and other – website(s). You can nevertheless prevent the transmission of the data generated by the cookie to Google and reference to the website (incl. your IP address), and also the processing of these data by Google, by downloading and installing the browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en.

USE OF THE ADVERTISING FUNCTION OF

 

GOOGLE ANALYTICS

 

On this website, alongside the standard configuration of Google Analytics, Google Analytics functions are also used to support interest-related advertising based on the users’ surf behaviour. Here Google Analytics uses a third-party cookie by DoubleClick, to evaluate the data on the users’ surf behaviour on various websites. Using these data, statistical statements can be made on demographical data and fields of interest of website users. We expressly draw your attention to the fact that we are not able to see any information about the individual users, and the statistical data which we use cannot be traced back to specific users. After visiting our website, some of our website visitors will receive placements of our advertisements on other websites. This form of ad placement is known as re-marketing or re-targeting.

 

If you would like to object to this ad placement, we would recommend you use one of the above mentioned possibilities of deactivating the website tracking by a website user. Google also offers a possibility to control cookies for advertising preferences yourself – more at: http://www.google.com/intl/en/policies/technologies/ads/

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